This Privacy Policy describes how Grapple Shack collect, use and share information about you. This policy applies to information we collect when you use our websites or otherwise interact with us as described below.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Grapple Shack. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
- All email messages and email newsletters will contain information on how you can unsubscribe; or
- Send an email to our customer services division on our feedback form writing “unsubscribe” in the subject heading; or
- Call our customer services division – see the “Contact Us” section; or
- Email to us at: oss@grappleshack.co.uk
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
MARKETING MESSAGES
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Grappleshack.co.uk
You can stop receiving marketing messages from us at any time.
You can do this:
- Through your account settings
- By clicking on the ‘unsubscribe’ link in any email
- By emailing oss@grappleshack.co.uk
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates.
KEEPING YOUR INFORMATION
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with us) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
YOUR RIGHTS
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
COOKIES
We use cookies on our website. For more information on cookies, please see http://www.allaboutcookies.org/
HOW TO CONTACT US
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
This privacy policy was last updated in May 2018