Grapplsehack Terms & Conditions

The following explains the conditions that returns and refunds will be accepted.

• If there is any problem with any of the products you have received or you are unhappy with any part of the service from Grapple Shack please e-mail us urgently so that we can try to rectify your problem as a priority.
• All returns must be authorized before they will be accepted. You must notify us within 7 Days of receiving your order of your intent to return your order at grappleshack@gmail.com Returns must be authorized and returned within 14 days to be valid.
• Products must not have been worn or washed.
• Returns will ONLY be accepted if we have made an obvious mistake with your order and/or our products prove to be faulty and/or not as described online.
• Claims will NOT be accepted if/but not limited to: a customer enters incorrect details for their order, submits an incorrect choice of garment, etc. or for whatever reason other than a error on our part.
• A Full Refund will only be issued for the following cases: Ordered items that may be out of stock or discontinued, manufacturing defect.
• A refund may be given (at our discretion) in the following cases: for a lost shipment (Except where purchaser supplies incorrect details or when no signature for delivery is specified) and Damaged or faulty goods (Refunds will only be processed once goods have been returned and inspected) – We reserve the right to reproduce your order correctly.
• Cancelled orders will be refunded (provided no work has commenced on your order) less a 5% return payment fee.
We charge a 5% return payment fee on special refunds to cover our bank charges (merchant and transaction fees) and the time to reverse a Credit Card payment, or deposit at the bank or to re-issue a refund cheque.